Privacy Policy
Last Updated: September 6, 2026
Phoenix Truck & Trailer Repair Services respects the privacy of our customers, prospective customers, website visitors, and business contacts. This Privacy Policy explains what information we may collect, how we use it, how it may be processed by service providers supporting our operations, and the choices available to you.
Information We Collect
Phoenix may collect information that you voluntarily provide through our website, service request forms, onboarding processes, customer communications, or other business interactions.
This information may include:
• Name
• Company name
• Phone number
• Email address
• Billing or business address
• Service location
• Vehicle or equipment information
• Unit numbers, VINs, mileage, engine hours, and equipment descriptions
• Service requests and reported concerns
• Fleet information and maintenance requirements
• Inspection, maintenance, and repair records
• Photos or documents submitted in connection with service
• Billing, invoicing, purchase order, and payment related information
• Communication preferences
• Other information you choose to provide
We may also automatically receive limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and cookie or website usage information when enabled.
How We Use Information
Phoenix may use collected information to:
• Review and coordinate service requests
• Schedule mobile truck and trailer service
• Create and maintain customer accounts
• Establish customer portal access
• Communicate regarding service status, scheduling, repairs, estimates, and approvals
• Manage preventative maintenance and inspection programs
• Maintain equipment service and repair histories
• Track reported defects and corrective repairs
• Prepare estimates, work orders, invoices, and account records
• Process payments and manage billing
• Provide fleet maintenance documentation
• Send onboarding and account information
• Improve our services, website, workflows, and customer experience
• Analyze maintenance trends and service requirements
• Protect Phoenix, our customers, and our systems from fraud or misuse
• Meet legal, regulatory, accounting, insurance, and recordkeeping requirements
Service Providers and Business Systems
Phoenix uses third party technology and service providers to help operate our business.
Information may be processed through systems used for:
• Website hosting and website functionality
• Customer and service request forms
• Database and record management
• Workflow automation
• Fleet and repair management
• Customer portals
• Email and SMS communications
• Billing and invoicing
• Payment processing
• Accounting and business administration
• Data storage and backup
These providers may receive information only as reasonably necessary to perform services on behalf of Phoenix and are subject to their own privacy and security practices.
Service Request Forms
Information submitted through our Owner Operator Service Request or Fleet Service Request forms may be transferred into Phoenix business systems and automated workflows used to review requests, establish customer records, coordinate service, provide onboarding information, and maintain service history.
Submitting a service request does not guarantee service availability or establish a contractual obligation to perform work.
Fleet and Equipment Records
For fleet customers, Phoenix may maintain records associated with individual units or groups of equipment, including maintenance history, inspections, reported defects, corrective repairs, service intervals, mileage, and other information supplied by the customer or generated through services performed by Phoenix.
These records may be used to support maintenance planning, service scheduling, documentation, fleet analysis, and customer communication.
That paragraph is important for where you want Phoenix to go.
SMS and Telephone Communications
By providing a telephone number and requesting service or account communication, you agree that Phoenix may contact you regarding legitimate business matters including:
• Service scheduling
• Technician or dispatch communication
• Job status updates
• Estimates and repair authorizations
• Customer onboarding
• Account notifications
• Billing or invoice related communication
• Maintenance reminders when applicable
Message and data rates may apply.
Where automated SMS messaging is used, you may opt out of applicable automated messages by replying STOP. You may request assistance by replying HELP where supported.
Mobile information and SMS consent will not be sold or shared with third parties for their own marketing or promotional purposes.
Sharing of Information
Phoenix does not sell personal information.
We may share information when reasonably necessary with:
• Service providers supporting Phoenix business operations
• Payment and financial service providers
• Accountants, insurers, attorneys, or professional advisors
• Subcontractors or service partners involved in an authorized customer service request, when applicable
• Government agencies, regulators, or law enforcement when legally required
• Parties involved in a business transaction such as a merger, acquisition, restructuring, or sale of business assets
We do not provide customer information to unrelated third parties for their independent marketing purposes.
Payment Information
Payment information may be processed by third party payment processors or financial institutions. Phoenix may receive transaction information, payment status, and limited account information necessary for billing and accounting.
Phoenix does not necessarily receive or retain complete payment card information when payments are processed through third party payment systems.
Cookies and Website Technologies
Our website may use cookies and similar technologies necessary for website operation, security, preferences, analytics, embedded content, or other website functionality.
Visitors may be provided with cookie or privacy preference controls where required or supported by the website platform.
Data Retention
Phoenix retains customer, vehicle, service, maintenance, billing, and business records for as long as reasonably necessary to:
• Provide ongoing service
• Maintain equipment service histories
• Support fleet maintenance programs
• Meet accounting and tax requirements
• Resolve disputes
• Maintain warranty or repair records
• Meet legal, regulatory, insurance, and business requirements
Retention periods may vary based on the type of information and our legitimate business or legal obligations.
Data Security
Phoenix uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure.
However, no website, electronic communication, database, or online system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on applicable law and your relationship with Phoenix, you may request that we:
• Provide information about personal information we maintain about you
• Correct inaccurate contact or account information
• Update communication preferences
• Remove information when we are not legally or operationally required to retain it
• Stop certain marketing or automated communications
Requests may be subject to identity verification and applicable legal or recordkeeping requirements.
Third Party Links and Services
Our website may link to third party websites, customer portals, forms, payment services, or other external systems.
Phoenix is not responsible for the privacy practices of third party websites or services. Information submitted directly to those services may also be governed by their respective privacy policies.
Changes to This Privacy Policy
Phoenix may update this Privacy Policy as our services, technology, business practices, or legal requirements change.
The most current version will be posted on this page with an updated revision date.
Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Phoenix Truck & Trailer Repair Services